Course Type: Customer Experience

This pathway covers acquiring telephone customer service skills, managing challenging customers and personalities, crafting meaningful questions for insights, and conducting effective investigations for resolution through the provided course.  This pathway consists of 13 micro-courses.  

This Pathway covers the acquisition of skills and techniques necessary for delivering exceptional face-to-face customer service and managing challenging customers and diverse personality types effectively in such settings.  This pathway consists of 9 micro-courses.  

Enhance your customer service by developing excellent listening and questioning skills. This pathway consists of 4 micro-courses.